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The loss of the entire building is “tens of millions of dollars more,” Rosen noted during the news conference. “The flames quickly enveloped and destroyed the entire 98,827 square foot store causing an estimated $17 million in inventory loss,” the release said. Dyllin Jaycruz Gogue, 27, is accused of lighting a fire as he was allegedly trying to steal tools on April 9, according to a news release from the Santa Clara County District Attorney’s Office. There is no reason though, for you to inconvenince another customer by holding their window. There isnt any explanation that you can offer that would allow you to do that.
I no longer have time for two separate appointments. I hereby again reject the non-conforming delivery and ask that Home Depot promptly make the conforming delivery under the contract. At that time, Home Depot can also take back the non-conforming goods. The next day, Monday, November 26, 2007, someone named Scott called me and said that they had given me a wrong window and that they needed that window back. It turned out that the wrong window, which appeared similar to what I ordered, did not have the exact dimensions as stated in my order.
Home Depot Company complaints 2049
Steve added that he had already 'bent over backward' to accommodate me by agreeing to come at a time of my choice to pick up the wrong window and to deliver free of charge the right window when it became available. I told him that none of that was a favor to me. Home Depot is already required under the contract to make the conforming delivery to my house at no additional cost. As for the non-conforming goods in my possession, I have no obligation to spend my own time for a separate scheduled pick-up.
Excellent customer service, helped me through the entire way of redecorating my home. The more information you provide about your business, the easier it will be for customers to find you online. Services/ProductsTools, appliances, outdoor furniture, building materials, décor, plumbing, electrical, paint, lighting, fans, area rugs, flooring, storage, installation services.
home depot accuses me of theft
But in fact ordered us new construction type windows. Really good location, and a nice shopping center here too. I like the very friendly customer service here.
Almost a week later, on Monday, December 3, 2007, a person named Anthony called and sternly warned that I was holding someone else' window and demanded that I give it back. Anthony responded that the driver would only give me his business card. I said that I did not need a business card and repeated my request. He said that it would not be possible to give me the written assurance because the note about free delivery was only an 'internal' note. I said that I did not understand and asked why they could not simply use a pen and handwrite the assurance on a piece of paper. Anthony ignored what I said and started rising his voice, repeatedly demanding that I scheduled a time when they could come to pick up the wrong window.
Blossom Hill Rd, San Jose, CA 95123
I also like the very friendly customer service, they make customers feel appreciated. Before Doug got on the phone, I was still willing to make another appointment for Home Depot to come and pick up the wrong window, if they gave me the written assurance. I thought that Anthony was just an employee who did not know how to speak to a customer, and talking to a manager would be much better. I became worried that, out of spite, they would purposely delay or make the fulfillment of my order difficult.
I can only hope whatever supply store you shop at gives you a better experience. With the kind of business practices, & management you deserve. Home Depot was under CONTRACT to deliver the right window the first time. The fact that they made the mistake & gave him the wrong window, is not theft on his part, but an error on theirs. I like this store because they are in a good shopping center and they are really nice employees too. Great customer service here and when I needed to return something they did it fast and took good care of me.
Home Depot in Blossom Hill Home San Jose, CA
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So when we were done Joshua had us look over the dimensions and sign that these were proper and copasetic. We were told that it would take 4 to 6 weeks and they would be delivered to our home. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. “Preferred” listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page.
I said that Home Depot could send someone to pick up the wrong window before they delivered the right window to me. I simply requested a written assurance that they would deliver the right window free of charge when it became available. I had already transported the wrong window at my expense. Scott said that he would need to check with his manager about my request and would call me back right away. Like this store a lot, and they are in good shopping center.
How much easier would it have been for HD to simply state they made an error and delivered the wrong window? And they missed an appointment but they were in the process of fixing the problem. I hope this man got his right window, & the damaged window was picked up by HD. This kind of business practice should not be allowed period.
Gogue faces 10 felony counts, including aggravated arson, arson of an inhabited structure or property, and grand theft, plus three petty theft misdemeanors, charging documents show. This is the kind of poor business that goes on when a manager doesn't file the right paper work, and the department has no idea what the hell is going on. I'm terribly sorry to hear of your experience even though it was so long ago.
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